Here to meet your needs.
When you purchase a Cellergy power plant from Cellergy, we embark on a long-term relationship together. Our goal is to provide complete support to each of our valued customers for the life cycle of the product. We stand by each Cellergy in the field, and embrace a customer-focused and customer-driven culture. Cellergy offers customers a broad range of services that can be matched to the specific needs of the facility with comprehensive service agreements up to 20 years in duration. Whether a single, 300 kW system, or a fleet of Cellergy products generating multiple megawatts of power, our Services team will work with you to identify the ideal service agreement that best meets your specific needs.
We have highly trained technicians and engineers remotely operate and maintain the global installed base of fuel cell power plants, 24 hours per day, 365 days per year. Field service technicians provide on-site servicing. These service offerings transfer the plant performance responsibilities to Cellergy, providing our customers with certainty of costs and power supply.
Availability of the products is a key metric for meeting customers’ expectations. This high level of availability is a reflection of the knowledgeable and dedicated regional service teams and the staff of the Global Monitoring and Control Center (GMCC), our call center that is manned 24/7/365 to provide around the clock product support. Cellergy units are monitored remotely and, in many cases, problems are solved without dispatching a technician to the field.
Some of the unique advantages offered by the industry’s leading service department include:
Global Monitoring and Control Center: Real-time monitoring and remote operation, 24 hours per day, 365 days per year
Long-Term Service Agreements: up to twenty years of protection with varying levels of support, depending on specific maintenance priorities and customer needs
On-line Support System: web portal allows Cellergy owners access to performance metrics for tracking and documenting performance and logistical support
On-Site and Classroom Training: basic, intermediate, and advanced programs for fuel cell operation and maintenance are held at customer locations, based on customer needs
Preventative Maintenance: regional service technicians and comprehensive warehousing support keep Cellergy products operating as expected
Parts and Supplies: Common replacement parts are stocked in regional parts depots to ensure timely delivery of needed parts ensuring maximum availability of the power plants. Central warehouses support the regional parts depots.
Refurbishment/Recycling: As part of our environmental commitment, we will refurbish or recycle parts as appropriate, including fuel cell stacks at end-of-life.